Quick Access to ConsumerLab
Looking for fast access to ConsumerLab.com on your mobile device? It's easy. Just add the CL icon to your mobile home screen. Adding the icon takes only seconds and it will appear next to your favorite apps.
At the very bottom of your screen, click on the box that has an up arrow
and choose "Add to Home Screen
." (Note: This works only with the Safari browser.)
At the very top of your screen, click on the box that has an up arrow
and choose "Add to Home Screen
." (Note: This works only with the Safari browser.)
In the top right of your screen, click on the menu symbol (three vertical dots) and then choose "Add shortcut on Home screen
." (Note: This works with Chrome. For Firefox, tap the "Page" option, then "Add to Home.")
For Windows Phone:
Tap the More (...) button and tap Pin to Start in the menu that appears.
Solutions to Subscription Problems
If you are having difficulty or questions with subscribing or with your subscription, please first click below on "Solutions to Subscription Problems." These simple solutions address most problems. If you still need to send a message, we will try to get back to you as soon as possible, but allow up to 3 business days for us to research your question and reply.
E-mail address for additional help:
Trouble Subscribing Username or Password Not Being Accepted
If you are a WebTV subscriber, make sure you are using the special WebTV Subscription form, accessible at http://www.consumerlab.com/subscribe_me_nojs.asp. The regular form will not work for WebTV users, typically rejecting otherwise acceptable Usernames and Passwords.
Trouble Accessing Full Reviews After Logging In
- Make sure that your computer is set to accept cookies. This is how our system knows to give you access as a subscriber as you move from page to page. If you use Internet Explorer as your Web browser you can correct this by clicking on Tools --> Internet Options --> Privacy --> Set the level to "Medium High" If you wish to keep the setting higher, then set the level to "High" and then click on the "Sites" button, type "consumerlab.com" in the box on the next screen and click the "Allow" button.
If you use Firefox, go to Tools-->Option (or Preferences if you use a Mac) -->Privacy. Look for the option to accept cookies. If you don't see that option, look for the section History and choose "Use custom setting" and make sure "Accept cookies from sites" is checked as well as "Accept third-party cookies."
- If this does not help (and you are sure that you are logged in as a subscriber), try reloading the page by clicking on your browsers "refresh" button.
- You may also try clearing your computer's cache of stored Internet images. This can be done by clicking the following in your browser: Tools --> Internet Options --> General (Tab) --> Browsing History --> choose "Delete" (this won't delete anything yet) --> In the next box, choose Delete Files, Delete Cookies, and Delete History.
- Finally, make sure that your computer has its "active scripting" set to "Enabled." Computers come with it enabled but people sometimes "Disable" it as it may be misused by unscrupulous Web sites. If you use Internet Explorer, you can check the status by going to: Tools - Internet Options, then click on the Security tab, then click on the Custom Level button. As you scroll down through the options, Scripting is near the bottom, and the choices for "Active scripting" are "Enable", "Disable", and "Prompt". Choose either "Enable" to turn it on or "Prompt" to be notified when it will be used. Other options such as "Allow paste operations via script" and "Scripting of Java applets" can remain disabled and the site should work fine.
- Another possible fix is to click on the words "Log Out" in the upper right corner of the page, and then try logging in again.
Trouble Logging In
If you click on Log In and nothing happens, or if you log in with your username and password and are returned to the same screen with no error message, make sure that your computer is set to accept cookies. This is how our system knows to give you access as a subscriber as you move from page to page. This is easy to do. If you use Internet Explorer as your Web browser you can correct this by clicking on Tools --> Internet Options --> Privacy. Set the level to "Medium High." If you prefer to keep the setting higher, then set the level to "High" and click on the "Sites" button on the same screen, type "consumerlab.com" in the box on the next screen and click the "Allow" button.
Trouble Subscribing/Logging In Secure Connection Not Available
- SSL ("secure socket layer") connections safeguard the transmission of personal information. If you do not get a secure connection, your browser may not have the SSL capability turned "ON." To find out how to turn the connection "ON," use your browser's HELP feature, or contact the manufacturer of your browser directly for guidance (by phone or online).
- As noted above, if you use AOL on a Macintosh computer make sure you are using a recent version of the Netscape Web browser (3.0 or higher) or Internet Explorer browser (3.0 or higher). If not, you should be able to download updated versions over the Internet for free from these companies.
Trouble with Username or Password
- Make sure the Username and Password you are using are correct. They must be typed in EXACTLY as you originally entered them, using appropriate capitals, lower case letters, spaces, underscores ( _ ), hyphens ( - ), etc.
- If you are getting a message that your Password is invalid and you are certain that it is correct, your computer may be automatically inserting an incorrect Password that it associates with the Username from some other online account that you established. (This can also happen if you changed your Username on our system but kept your original Password). This can be fixed one of two ways:
- Option A: If you use Internet Explorer, you can clear the memory of passwords on your computer - although this will delete ALL saved passwords. At the top of your browser screen, click on "Tools," then "Internet Options," then the "Content" tab, then (under the Personal Information section) the "AutoComplete" button, then (under the Clear AutoComplete history section) the "Clear Passwords" button.
- o Option B: Instruct us to change your Username. Suggest a name of 4 to 16 characters that is somewhat novel and different from other Usernames you have used in the past. Contact us at email@example.com. Once this is done, your computer will stop inserting the incorrect Password.
- Click one of the following if you've lost your Username or Password for your online subscription.
- If you get a message "Autologin Failed" after you try to log in, it means that your own computer is storing an old, incorrect password. To clear this password click on the following link [http://www.consumerlab.com/member_logout.asp] and then log in again with your correct username and password.
Changing Subscription Account Information
If you need to change your e-mail address, phone number, physical address, Name, Username, Password, or credit card or renewal information, you may do so as follows: First, log in (click on "Log In" at the top right corner of this page); Once logged in, go back to the top right corner and click on My Account; Once there, click on the item that you want to View/Edit, make the change, and hit the Submit button.
Renewing Your Subscription:
- As described on the site, Annual subscriptions renew automatically, unless: (1) you "uncheck" this option in your Account Information (see above for Changing Subscription Account Information), (2) have e-mailed us to change this for you, or (3) the credit card information in your account is no longer valid.
- We contact all subscribers via e-mail three weeks before their subscriptions renew or expire. If your subscription is going to expire but you want it to renew, please follow ONE of the instructions below:
- BEFORE your current subscription has expired:
Go to www.consumerlab.com. Log-in. Click on the MyAccount icon that will appear in the upper right corner of the page after you have logged in. If your Credit Card Information has changed in the past year, click on Credit Card Information, update the information, and click Submit at the bottom of the page. Then, click on Subscription Information. Check the box to Automatically Renew. Hit Submit. Your subscription will automatically renew on your current expiration date and an confirmation message will be sent to your e-mail address.
- AFTER your current subscription has expired:
Go to https://www.consumerlab.com/m/new_subscriber.asp. Log-in at the top right corner of the page. You will get a screen telling you that your subscription has expired how to renew immediately online. You will need your current credit card information and you will have an opportunity to update other information in your account.
Need to Subscribe Offline
- If you do not wish to subscribe over the Web, you may subscribe by Fax, Mail, or Phone. If by Fax or Mail, you will need to fill out the subscription form accessible from www.consumerlab.com/m/new_subscriber.asp and send it to us with payment, as described below. Please make sure that the Username and Password are clearly written on the printed form (Note that if you type the information in before printing it, the Password will appear hidden, so be sure to write it in.). Once we receive your subscription form and input the information into our system, you will be sent an e-mail to confirm your subscription, Username and Password. In the event that the Username or Password that you request are not available, you will be issued alternates, so please check for this when you receive the confirmation.
- By FAX: If you are paying by credit card, you can fax this form to us at 914-721-6096. Please allow up to 7 business days for the account to become active.
- By MAIL: If you prefer to mail the form, send it to: ConsumerLab.com, 333 Mamaroneck Avenue, White Plains, NY 10605, Attn: Subscriptions. If you are paying by credit card, be sure to fill in the appropriate information. If you are not paying by credit card, please attach a bank check or money order payable to ConsumerLab.com for the appropriate amount. Please allow two to three weeks for this process. If you send a personal check, please allow an additional 10 days so the check can clear our account.
- By PHONE: Phone hours are 9:30 am to 4:30 pm EST Monday - Friday. Call 914-722-9149. Dial 2 and then the pound (#) key.
Newsletter Email Problems
If you are not receiving our free newsletter but have signed up for it, be sure that you and your Internet Service Provider are not blocking the domains "@email.consumerlab.com" and "@consumerlab.com". You should also add these addresses to the 'safe list' in your email settings to be sure that the newsletter does not end up in your junk mail. (If you use Hotmail, go to your email settings, choose "Preventing junk email," click on "Safe and blocked senders," choose "Safe senders" and, in the box, type firstname.lastname@example.org.) You may also want to confirm that we have your current e-mail address. Type your email address into the box on the newsletter sign up page. The system will either add your new address or inform you that you have already signed up.
We do not send attachments with our newsletters. If you receive an attachment with a newsletter, you can ignore it. Some Internet service providers, such as AOL, remove graphics from messages and place them in attachments. The graphics are not important to the substance of the message.
If you're a Gmail user and our newsletters are not arriving in your Primary Inbox, they may be in your Promotions box. Fix this by dragging any ConsumerLab.com Newsletter to the "Primary" tab. When asked if you want future ConsumerLab.com emails sent to the Primary Inbox, click "Yes." Alternatively, add News@ConsumerLabmail.com to your Google Contacts.
Whether a large university or a group of just five people, ConsumerLab.com offers group subscriptions that are easy to access, cost effective, and invoiced to a single payor. Group and institutional subscriptions to ConsumerLab.com are available for universities, colleges, academic departments, hospitals, public and private libraries, healthcare practices, government agencies, and companies (retailers, distributors, manufacturers, and others). For groups under 20, subscriptions can be set up using individual user sign-in. For larger groups/institutions, subscription is usually provided through a closed intranet and based on the approximate number of people or FTE's having access. For libraries, subscription is also based on the number of locations and terminals.
For academic courses that require ConsumerLab.com access, schools can set up a semester-based access for enrolled students.
Please email us at email@example.com for pricing. Include information about your group and contact information.
You are welcome to print out reports for your individual use.
To properly print, be sure to click on the "Print" icon in the upper right corner of the page. This will better position the printed report and avoid problems with printing scrollable tables. The pages are formatted to fit on most modern systems, but if the sides of the pages are being cut off on your print out, reduce the page to about 75% of the normal size. This can be done from your browser. Using Internet Explorer, for example, click File > Page Set Up > Printer > Properties and then click on an option to change printing effects in order to reduce the image size.
We are continually testing products and posting new reports and updates. On a rotating basis we completely update the Product Review reports, testing a new group of products so that every popular report is updated approximately every two to three years. The products that we select for testing change with each report, allowing you to see results for a variety of current products. We publish the results for every product selected. If you no longer see a product listed in a report, it means that it was not selected for the most recent testing. Keep in mind that there are over 1,000 brands of supplements sold in the U.S. and we can only test so many. Subscribers are welcome to suggest products which they would like to see tested.
Companies are welcome to have their products tested through our Voluntary Certification Program. Products that pass testing in this program are added to the respective reports and are noted as having been voluntarily tested.
If you are a company whose product has failed testing in one of our reviews, you may obtain additional information and a sample of the tested product at no cost, as described in our Policy Toward Manufacturers of Products that Fail to Pass CL Testing. For more information, contact firstname.lastname@example.org.
Due to the large volume of messages that ConsumerLab.com receives, we can not reply to every e-mail. We will do our best to respond to as many as possible and in a timely manner.
Please note that ConsumerLab.com is unable to respond to questions concerning the test status of products not reported on its Web site. Nor can we dispense medical advice. Other questions relating to our research can be sent to email@example.com.
Custom Analysis and Consulting
In addition to testing products for our Product Reviews and the Voluntary Certification Program, we can assist researchers who need to assess the quality of products to be used in clinical trials. If you are a researcher, email your specific needs to firstname.lastname@example.org for a quote.
Unfortunately, we are unable to test products sent by individuals. If you have a quality concern about a product, please email information about that product to email@example.com. We will consider purchasing and testing it as part of a future Product Review.
333 Mamaroneck Avenue
White Plains, NY 10605
Main Number: 1-914-722-9149
For Certification Testing or Survey Reports: 1-609-936-0770