Online Subscription Questions:
If you are having difficulty or questions with subscribing or with your subscription, please first click below on "Solutions to Subscription Problems." These simple solutions address most problems. If you still need to send a message, we will try to get back to you as soon as possible, but allow up to 3 business days for us to research your question and reply.
Solutions to Subscription Problems (click here)
E-mail address for additional help:
Email Newsletter Problems:
If you are not receiving our free newsletter but have signed up for it, be sure that you and your Internet Service Provider are not blocking the domains "@email.consumerlab.com" and "@consumerlab.com". You should also add these addresses to the "safe list" in your email settings to be sure that the newsletter does not end up in your junk mail. You may also want to confirm that we have your current e-mail address. Type your email address into the box on the newsletter sign up page. The system will either add your new address or inform you that you have already signed up.
We do not send attachments with our newsletters. If you receive an attachment with a newsletter, you can ignore it. Some Internet service providers, such as AOL, remove graphics from messages and place them in attachments. The graphics are not important to the substance of the message.
Whether a large university or a group of just five people, ConsumerLab.com offers group subscriptions that are easy to access, cost effective, and invoiced to a single payor. Group and institutional subscriptions to ConsumerLab.com are available for universities, colleges, academic departments, hospitals, public and private libraries, healthcare practices, government agencies, and companies (retailers, distributors, manufacturers, and others). For groups under 20, subscriptions can be set up using individual user sign-in. For larger groups/institutions, subscription is usually provided through a closed intranet and based on the approximate number of people or FTE’s having access. For libraries, subscription is also based on the number of locations and terminals.
For academic courses that require ConsumerLab.com access, schools can set up a semester-based access for enrolled students.
Please email us at firstname.lastname@example.org for pricing. Include information about your group and contact information.
You are welcome to print out reports for your individual use.
To properly print, be sure to click on the "Print" icon in the upper right corner of the page. This will better position the printed report and avoid problems with printing scrollable tables. The pages are formatted to fit on most modern systems, but if the sides of the pages are being cut off on your print out, reduce the page to about 75% of the normal size. This can be done from your browser. Using Internet Explorer, for example, click File > Page Set Up > Printer > Properties and then click on an option to change printing effects in order to reduce the image size. Sometimes when printing from Internet Explorer a page will print blank. This is a problem unique to Internet Explorer. The easiest way around this is to print from a different browser, such as Firefox or Chrome.
Viewing Options – Narrow Screen / Enlarging Text
If your screen is too narrow to view the full width of a report, click the "Print" icon in the upper right corner of the report. This will provide a narrower version of the report, which should fit better within your screen. The Print option will also help if you like to enlarge web pages for easier reading, as you can enlarge the print version with less chance that text will move off the screen. Use the tools in your browser to enlarge ("Zoom In") the page.
Another option if you use enlarged text, is to view our mobile site on your computer. The text on that version will wrap to fit the size of your screen regardless of device. You can get the mobile version on your computer by going to www.consumerlab.com/m/ -- or by just adding "/m/" in the address bar after www.consumerlab.com.
We are continually testing products and posting new reports and updates. On a rotating basis we completely update the Product Review reports, testing a new group of products so that every popular report is updated approximately every two to three years. The products that we select for testing change with each report, allowing you to see results for a variety of current products. We publish the results for every product selected. If you no longer see a product listed in a report, it means that it was not selected for the most recent testing. Keep in mind that there are over 1,000 brands of supplements sold in the U.S. and we can only test so many. Subscribers are welcome to suggest products which they would like to see tested.
Companies are welcome to have their products tested through our Quality Certification Program. Products that pass testing in this program are added to the respective reports and are noted as having been tested through the certification program.
If you are a company whose product has failed testing in one of our reviews, you may obtain additional information and a sample of the tested product at no cost, as described in our Policy Toward Manufacturers of Products that Fail to Pass CL Testing. For more information, contact email@example.com.
Due to the large volume of messages that ConsumerLab.com receives, we can not reply to every e-mail. We will do our best to respond to as many as possible and in a timely manner.
Testing of Products for CL Certification:
Please note that ConsumerLab.com is unable to respond to questions concerning the test status of products not reported on its website. Nor can we dispense medical advice. Other questions relating to our research can be sent to firstname.lastname@example.org.
Reporting Problem with a Product:
If you have experienced an unexpected and adverse reaction due to a dietary supplement, nutritional product, or generic drug, we would like to hear about it, as we may investigate the problem.
Custom Analysis and Consulting:
In addition to testing products for our Product Reviews and the Quality Certification Program, we can assist researchers who need to assess the quality of products to be used in clinical trials. If you are a researcher, email your specific needs to email@example.com for a quote.
Unfortunately, we are unable to test products sent by individuals. We also do not provide recommendations of outside laboratories. If you have a quality concern about a product, please email information about that product to firstname.lastname@example.org. We will consider purchasing and testing it as part of a future Product Review.
Order a Technical Report:
Click here for information or contact:
Chinese-language Website: cn.ConsumerLab.com
Or call the Main Number below and request the President's Office.
email@example.com (You may message in English or Mandarin)
333 Mamaroneck Avenue
White Plains, NY 10605
Main Number: 1-914-722-9149
For Certification Testing or Survey Reports: 1-609-936-0770