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Online Subscription Questions:
If you are having difficulty with subscribing, with your subscription, signing in, or other website difficulty see "Solutions to Subscription Problems." These simple solutions address most problems. If you still need help, you can email us at email@example.com, we will try to get back to you as soon as possible, but allow up to 2 business days for us to research your question and reply. Or call us at 914-722-9149.
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ConsumerLab.com offers group subscriptions that are easy to access, cost effective, and invoiced to a single payor. Group and institutional subscriptions to ConsumerLab.com are available for universities, colleges, academic departments, hospitals, public and private libraries, healthcare practices, government agencies, and companies of 5 or more people. For groups under 20, subscriptions can be set up using individual user sign-in. For larger groups/institutions, subscription is usually provided through a closed intranet and based on the approximate number of people or FTE's having access. For libraries, subscription is also based on the number of locations and terminals.
For academic courses that require ConsumerLab.com access, schools can set up a semester-based access for enrolled students.
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Members are welcome to print out reports for their individual use. To properly print, be sure to click on the "Print" icon in the upper right corner of the page. This will better position the printed report and avoid problems with printing scrollable tables. The pages are formatted to fit on most modern systems, but if the sides of the pages are being cut off on your print out, reduce the page to about 75% of the normal size. This can be done from your browser. Using Internet Explorer, for example, click File > Page Set Up > Printer > Properties and then click on an option to change printing effects in order to reduce the image size. Sometimes when printing from Internet Explorer a page will print blank. This is a problem unique to Internet Explorer. The easiest way around this is to print from a different browser, such as Firefox or Chrome.
If your screen is too narrow to view the full width of a report, click the "Print" icon in the upper right corner of the report. This will provide a narrower version of the report, which should fit better within your screen. The Print option will also help if you like to enlarge web pages for easier reading, as you can enlarge the print version with less chance that text will move off the screen. Use the tools in your browser to enlarge ("Zoom In") the page.
Text Jumbled in Tables
If you have set your font size to larger than Medium in your web browser (e.g., Safari, Chrome, Edge, Firefox), the text in our tables may be too large and appear jumbled. To fix this, in your browser menu (sometimes indicated by 3 vertical dots), select Settings, look the Font Size option -- which may be under the category of Appearance, and choose Medium or smaller.
We are continually testing products and posting new reports and updates. On a rotating basis we completely update the Product Review reports, testing a new group of products so that every popular report is updated approximately every two to four years. The products that we select for testing change with each report, allowing you to see results for a variety of current products. We publish the results for every product selected. If you no longer see a product listed in a report, it means that it was not selected for the most recent testing. Keep in mind that there are over 1,000 brands of supplements sold in the U.S. and over 30,000 products and we can only test so many. Subscribers are welcome to suggest products that they would like to see tested.
Companies are welcome to have their products tested through our Quality Certification Program. Products that pass testing in this program are added to the respective reports and are noted as having been tested through the certification program .
If you are a company whose product has failed testing in one of our reviews, you may obtain additional information at no cost, as described in our Policy Toward Manufacturers of Products that Fail to Pass CL Testing. For more information, contact firstname.lastname@example.org.
Due to the large volume of messages that ConsumerLab.com receives, we cannot reply to every e-mail. We do our best to respond to as many as possible and in a timely manner.
Please note that ConsumerLab.com is unable to dispense medical advice nor respond to questions concerning the test status of products not reported on its website. Other questions relating to our research can be sent to email@example.com.
Testing of Products for CL Certification:
Reporting Problem with a Product:
If you have experienced an unexpected and adverse reaction due to a dietary supplement, nutritional product, or generic drug, we would like to hear about it, as we may investigate the problem.
In addition to testing products for our Product Reviews and the Quality Certification Program, we can assist researchers who need to assess the quality of products to be used in clinical trials. If you are a researcher, email your specific needs to firstname.lastname@example.org for a quote.
Unfortunately, we are unable to test products sent by individuals and do not test products or provide consulting for litigation. We also do not provide recommendations of outside laboratories.
If you have a quality concern about a product, please email information about that product to email@example.com. We will consider purchasing and testing it as part of a future Product Review.
Survey Report and PriceCheck Program:
For information about purchasing market research reports based on ConsumerLab.com's Annual Vitamin & Supplement Users Survey or about ConsumerLab.com’s PriceCheck program, email firstname.lastname@example.org or call (609) 936-0770.
Or call the Subscription Services number below and request the President's office.
529 Route 515
Guthrie Corner, Suite 205
Vernon, NJ 07462