Security of your information:

The personal information you provide to join ConsumerLab.com, including your credit-card number, is protected by encryption, so it cannot be read as it is transmitted over the Internet. The encrypted data are transmitted using a secure (TLS) connection, a standard adopted by all modern browsers for transmitting data securely over the Internet.

[Note: ConsumerLab.com security has not been affected by the "OpenSSL" security flaw known as Heartbleed, reported in 2014, because ConsumerLab.com uses a different implementation of SSL which is not OpenSSL.]

Look for one or more of these "secure connection" indicators on your browser:

  • A security alert window tells you that you are about to use a secure connection. Some browsers let you choose whether to display this window.
  • An icon shows when you're using a secure connection. Depending on your browser, this may look like:
    • A symbol of an open padlock changes to a closed padlock when you're in a secure connection.
    • A symbol of a "broken key" icon is replaced by an unbroken key.
    • A blue line runs across the top of the content window.
    • The website's address changes to one that begins with "https" instead of "http".

The encrypted data go to a secure site, where your information is stored on a private computer that is not directly accessible via the Internet. At the secure site, your credit-card number is validated and your membership information is kept in restricted-access files. More information about our policies for protecting your personal data can be found in the ConsumerLab.com Privacy Policy.

Security of access:

Security checkpoints are set up as part of your subscription process. You are asked to establish a password that only you know.

IMPORTANT

Keep your password secret and don't forget it! Consider using a Password Manager to remember your password for you, or use your browser's built-in password manager.

When you log on, you'll be asked to enter your password to protect the security of your subscription to ConsumerLab.com. If you want to change your password or other subscriber information, you'll be verified by sending an email to your email address on file. You can change your email and password at any time through your Account Profile.